Terms of Service

Trugap is provided by SaaSili Ltd, trading as Trugap, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. Company number: 14512976.

By creating an account or using Trugap you agree to these terms. If you use Trugap for a company, you confirm you can bind that company, and "you" means the company.

Trugap is an evidence-based deal inspection tool for B2B sales teams. You enter information about live opportunities. Trugap scores the evidence with a fixed method, then AI interprets it. Trugap sits alongside your CRM and never changes CRM records.

A new workspace can run one complete inspection free, with no card needed.

Keep your login details safe. You are responsible for activity under your account.

You are responsible for the accuracy and lawfulness of everything you enter. That includes having the right to process the names, job titles and contact details of any buyer contacts you add.

Paid plans: Individual $49 a month, Team $199 a month, Revenue $499 a month. Prices are shown exclusive of any applicable taxes. Where tax applies, it is calculated and added at checkout.

Plans are billed monthly in advance through Stripe and renew each month until cancelled. You can cancel at any time from billing settings. Cancellation takes effect at the end of the current billing period.

You can cancel at any time. Your access continues until the end of the current billing period and you will not be charged again. We do not refund partial billing periods, except where required by law. This does not affect your statutory rights.

We may change prices with at least 30 days' notice. The new price applies from your next renewal after the notice period.

You must follow our Acceptable Use Policy.

Deal Health, the Trugap score and the AI-generated analysis are decision support. They are not advice, not a probability to close and not a forecast. You remain responsible for your own commercial decisions.

What you enter stays yours. You give us only the licence we need to host, process and display it to run Trugap for you. We handle personal data within it under our Data Processing Addendum.

Trugap, its software, design and scoring method belong to SaaSili Ltd. We do not publish the weightings. These terms do not transfer any of our rights to you.

Each of us will keep the other's confidential information confidential and use it only for the purpose of these terms. This does not cover information that is public, already known, or that the law requires to be disclosed.

We work to keep Trugap available but do not guarantee any level of uptime. We may change, add or remove features. If a change materially reduces what a paid plan includes, we will tell you in advance.

We may suspend or close an account that breaks these terms, fails to pay, or puts the service or other users at risk. Where reasonable we will warn you first.

You can close your account at any time. You can export your data for 30 days after your account closes. After that it is permanently deleted.

Trugap is provided as it is. As far as the law allows, we give no warranty that it will meet your needs or be free of errors.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for loss of profit, revenue, business or data, or for any indirect loss. Our total liability is limited to the total fees you paid to us in the 12 months before the event giving rise to the claim.

We may update these terms. We will give account holders at least 30 days' notice by email of material changes. Continuing to use Trugap after that means you accept them.

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Trugap is built for businesses. If you use it as a consumer, you keep any rights that consumer law gives you, and nothing in these terms takes them away.

SaaSili Ltd, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. steve.merry@trugap.app.